What our Customers say...
Why SERVPRO Testimonials
Our master bedroom flooded over the Christmas holiday, we called SERVPRO after hours, expecting them to come by sometime the next day & they were at our home within the hour. The technicians who arrived were polite, professional, hard working & when appropriate took the time to listen to our concerns, explain the process & options as well as provide some education for us. From the call center/office staff to the technicians who responded to the call, then again the next day the follow up team was amazing. Thank you for your service & for helping us not freak out & still be able to enjoy our holiday. God bless
We had a water leak near the family room 2 weeks ago. Water was leaking on the floor and seriously damaging it. Our home insurance adjustor recommended the company SERVPRO to dry the area damaged by water. They came over with their drying machines and installed them everywhere where water had leaked. The machines worked extremely well. The SERVPRO representatives also came over every 3 or 4 days to check the progress of drying and moved the machines around as needed to be most effective. Finally, all of the damaged wet areas were thoroughly dried. We really appreciate the extremely timely and professional job done by SERVPRO and we believe they deserve at least 5 stars for their work and excellent customer service. Would highly recommend to anyone!
SERVPRO came yesterday all day and this morning to check the air quality. I do want to mention that the team that was here was amazing! They were respectful of the space and situation, walked us through everything they were doing, boxed up everything nicely and removed items carefully, and explained all the aftercare that would be happening. Please send my thank you to that team!
This is the third time we have called SERVPRO of Yorba Linda/Brea and once again they responded in just a few hours to help us to clean up the mess from water damage. Each time, they were professional and tidy, making sure everything was done correctly. Gilbert, project manager, took the time to thoroughly inspect what had happened and answer my questions completely. He made sure I understood the recommendations in order to avoid mold and any further damage to the kitchen cabinets. Karina, who responded to my call, was very polite and helpful. The whole crew is very efficient and organized. I would definitely hire them again!
I recently had the unfortunate need for a restoration company. A water leak in our 2nd floor bathroom made its way to the first floor entry and garage. Our home owners insurance company recommended SERVPRO. They were excellent, from start to finish. Jonathan Arcila assessed the damage, explained how they would proceed, gave me a timeline and kept in touch for the next 5 days until the house was demo'd and dry. Albert and Pedro did the demo work. They were neat and clean, arrived on time, and were very helpful as they explained the process. They went out of their way to point out different things in the house that would help reconstruction. I can't recommend them highly enough. They really made the difficult process much easier.
I had my roof leak with all the rain we got in Feb. Jonathon, project manager, was able to come out right away to give me a quote and explain thoroughly exactly what will need to be done. It was my first experience dealing with a leak and insurance so I had a lot of questions. He took the time to answer everyone. For the job, Albert and Alfredo came out. They are extremely professional and helpful. When you are dealing with contractors and are given a time window, you expect them either at the very end or late. Not Albert and Alfredo. They were either early or right at the beginning of the window every time. Always reachable by phone if I had questions and going above and beyond.
The company stands behind their work and I experienced it in action. After I moved back in, I noticed the heater had stopped working. The thermostat is on the wall that had to be dried and it was working before the work. I called Jonathan, and he said he will send an HVAC company and if it's their fault, they will pay for the repair. The HVAC company comes out the same day and finds that a wire was cut where drywall was cut out. SERVPRO paid to have the wire replaced. Accidents happen and as long as they take responsibility it is no problem at all.
Hope I never need a mitigation company again, but if I do I would most definitely use SERVPRO Brea/Yorba Linda and ask for Jonathon, Albert, and Alfredo!