What our Customers say...
Our master bedroom flooded over the Christmas holiday, we called SERVPRO after hours, expecting them to come by sometime the next day & they were at our home within the hour. The technicians who arrived were polite, professional, hard working & when appropriate took the time to listen to our concerns, explain the process & options as well as provide some education for us. From the call center/office staff to the technicians who responded to the call, then again the next day the follow up team was amazing. Thank you for your service & for helping us not freak out & still be able to enjoy our holiday. God bless
We had a water leak near the family room 2 weeks ago. Water was leaking on the floor and seriously damaging it. Our home insurance adjustor recommended the company SERVPRO to dry the area damaged by water. They came over with their drying machines and installed them everywhere where water had leaked. The machines worked extremely well. The SERVPRO representatives also came over every 3 or 4 days to check the progress of drying and moved the machines around as needed to be most effective. Finally, all of the damaged wet areas were thoroughly dried. We really appreciate the extremely timely and professional job done by SERVPRO and we believe they deserve at least 5 stars for their work and excellent customer service. Would highly recommend to anyone!
SERVPRO came yesterday all day and this morning to check the air quality. I do want to mention that the team that was here was amazing! They were respectful of the space and situation, walked us through everything they were doing, boxed up everything nicely and removed items carefully, and explained all the aftercare that would be happening. Please send my thank you to that team!
This is the third time we have called SERVPRO of Yorba Linda/Brea and once again they responded in just a few hours to help us to clean up the mess from water damage. Each time, they were professional and tidy, making sure everything was done correctly. Gilbert, project manager, took the time to thoroughly inspect what had happened and answer my questions completely. He made sure I understood the recommendations in order to avoid mold and any further damage to the kitchen cabinets. Karina, who responded to my call, was very polite and helpful. The whole crew is very efficient and organized. I would definitely hire them again!
I recently had the unfortunate need for a restoration company. A water leak in our 2nd floor bathroom made its way to the first floor entry and garage. Our home owners insurance company recommended SERVPRO. They were excellent, from start to finish. Jonathan Arcila assessed the damage, explained how they would proceed, gave me a timeline and kept in touch for the next 5 days until the house was demo'd and dry. Albert and Pedro did the demo work. They were neat and clean, arrived on time, and were very helpful as they explained the process. They went out of their way to point out different things in the house that would help reconstruction. I can't recommend them highly enough. They really made the difficult process much easier.
I had my roof leak with all the rain we got in Feb. Jonathon, project manager, was able to come out right away to give me a quote and explain thoroughly exactly what will need to be done. It was my first experience dealing with a leak and insurance so I had a lot of questions. He took the time to answer everyone. For the job, Albert and Alfredo came out. They are extremely professional and helpful. When you are dealing with contractors and are given a time window, you expect them either at the very end or late. Not Albert and Alfredo. They were either early or right at the beginning of the window every time. Always reachable by phone if I had questions and going above and beyond.
The company stands behind their work and I experienced it in action. After I moved back in, I noticed the heater had stopped working. The thermostat is on the wall that had to be dried and it was working before the work. I called Jonathan, and he said he will send an HVAC company and if it's their fault, they will pay for the repair. The HVAC company comes out the same day and finds that a wire was cut where drywall was cut out. SERVPRO paid to have the wire replaced. Accidents happen and as long as they take responsibility it is no problem at all.
Hope I never need a mitigation company again, but if I do I would most definitely use SERVPRO Brea/Yorba Linda and ask for Jonathon, Albert, and Alfredo!
Our home was damaged during the latest Santa Ana winds storm. Based on insurance company's referral, we scheduled with SERVPRO Yorba Linda/ Brea to come help us recover. Starting with SERVPRO's inside customer service team and all the way through our work with Jonathan, Gilbert and Edgar, we found SERVPRO to be very professional, kind, courteous, and thorough from beginning of mess to cleanup. I would not hesitate to recommend them to family and friends.
My family was one that was impacted by Hurricane Florence. I am a nurse who locked in during the hurricane at NHRMC.
Once the storm had moved out of area, I went to inspect the damage, we discovered that mold had already begun to grow on the master bedroom wall. The company originally contacted by my insurance company called me once and I never heard back from them. I finally heard from the tear out team from Missouri that they would not do my tear out. I was devastated.
After finding out the latest recommended company was not taking on new clients I saw the SERVPRO truck parked across the street. This is the beginning of my experience with Cesar Arcila.
Cesar was very understanding and listened to all my concerns and fear about the mold. He was very compassionate and understanding and addressed every concern. He introduced me to the team that did the restoration work, Edgardo, Santiago, Raul, Angel and Moses. I know they are 3000+ miles from home to help me get back into my home.
I am very comfortable with the work done and that my house is now dry and mold free. I do not have the words to fully express what I feel. But I pray for heaps of blessings for each man. I pray for continued success for SERVPRO.
We were very happy with the performance and response of SERVPRO Yorba Linda/ Brea. My only recommendation would be to clearly state which areas we will not have access to so we could have been a little better prepared.
I run a small business in Diamond Bar and towards the end of this past summer, we experienced some water damage when our plumbing sprung a leak.
We had some damage and needed remediation. A family member told me to call SERVPRO Yorba Linda/ Brea and they sent Jonathan out to see us right away.
Jonathan's communication and promptness was greatly appreciated. Also, the team's responsiveness was impressive in this unexpected situation. The whole team was exceptional!
Some time ago, our water heater broke and spilled water in our garage. We decided to clean it up ourselves and never did hire anybody at that time. A few months later, the garage started smelling 'stuffy'. After I noticed some black spots on the wall nearest the water heater, I decided I should have somebody look into it.
The supervisor/ tech, Cesar, came out to assess the situation. I'm so glad I asked him to check this area. He explained everything to me and I never felt rushed or pressured. What I appreciated was that he was going to be conservative and find out where the source of moisture was still coming from. His co-workers in the office were kind and easy to schedule, as well as the rest of the techs that came by to check on matters.
They did an excellent job removing the mold and we never have had a return of the problem. Not only did Cesar thoroughly address the mold growth issue, but he also identified a slow on-going leak which I had not seen, and corrected that matter as well.
Recently, we had a small kitchen fire.
While the local fire department was quick and we got the fire out right away, we still needed help with fire damage restoration.
My experience was excellent with the service and I will recommend the service to all the people that need this service.
A recent fire in our neighborhood left a layer of ash and soot over nearly everything in our home.
We asked our local SERVPRO (Yorba Linda and Brea) to come help us clean up.
The SERVPRO personal were courteous, professional and diligent.
I recently had a water damage in my home and called SERVPRO of Yorba Linda. I was so impressed with their crew members! Every worker was very professional & hard workers. It was a pleasure having them in our home.
SERVPRO of Yorba Linda/ Brea was very careful to make sure our furniture and fragile items were moved to safe places while work was underway. We had to have a few walls and one ceiling partially demolished in order to completely dry everything. Edgar and Gilbert picked up the debris after each work session, & answered my questions very professionally. I couldn’t believe how quickly and how well they did their work. What a great company!
After last year’s rain storms, SERVPRO of Yorba Linda/ Brea did an excellent job helping me to recover from the water damage. I was very happy with the work they did and have already sent a few friends to this company for their restoration needs. Thanks, SERVPRO!
Thank you for your personalized care towards our family and for taking such good care of our things. We enjoyed working with you and appreciate your patience with us during a stressful time.
I can’t thank Edgar or the SERVPRO Yorba Linda/ Brea team enough for the wonderful job they did to get our home back in good condition after our house fire. The whole team there is very professional and they made me feel that they knew what they were doing and that we were going to be ok. Thank you!
Edgar Arcila and his team were courteous, knowledgeable, patient and very professional. They were at our door the same day we file our claim. They took the time to help us understand the restoration process at every phase. We’d definitely recommend them!
My mother in law’s condo caught fire last month. This would be heavy trauma for just about anyone, but at 84 years old, it was really hard on her. The panic in her eyes was almost than I could take. Ever since I married Sandy, she’s been like a mother to me, too. The sense of loss she experienced was hard to see for all of us.
I’ve known Edgar Arcila through a networking group I belong to for a few years and knew his company’s reputation. SERVPRO Yorba Linda/ Brea was the only company I’d have felt safe calling. His company is totally focused on restoration and remediation services. Whether it’s fire, flood, mold, whatever.
Although my expectations were pretty high, Edgar’s team performed beyond my expectations!
Since five stars is the top of the range, I’ll give them a five. I’d go higher if I could! I felt blessed that the fire fighters could save my home, but we still had all that water damage. Still a nightmare. SERVPRO of Yorba Linda/ Brea came right away and they were so professional and efficient. They walked me through every step which made me much more comfortable and they were careful with moving all our family’s belongings in the area of the burn. Total A+ job, guys. Thanks a lot!
Recently, some of our guests started noticing a ‘mildewy’ smell coming from the back side of our bed and breakfast located in Laguna Beach, CA. Following the recommendation from a friend, I asked SERVPRO of Yorba Linda/ Brea to come out and see if we had a mold issue near a spot where our roof had leaked in the last rain storm. They showed me some staining on the ceiling and when we broke open a small section of drywall, we found we had a mold issue. Chris from SERVPRO built a ‘containment’ with plastic tarps to block off the room with the mold so spores wouldn’t settle into any other location. He had to demo a portion of the wall and then, using various chemicals, he completely got rid of all the mold. Thanks so much Chris! I’m glad I called SERVPRO of Yorba Linda/ Brea.
Recently, we had a sewer main back up due to roots choking out the sewer line. This happened over-night. When my small staff and I came back to work in the morning, we found 3-inches of standing sewage water and filth across much of our small building. Our business is a private veterinarian practice in Anaheim, CA. Obviously, we could not operate until we could regain sanitary conditions in our building. Gilbert from SERVPRO of Yorba Linda/ Brea had the knowledge, and skills to make us feel like we’d be out of trouble fairly soon. His command of the situation made what was otherwise a terrible situation much better. He managed a complex clean-up effort which required extractors, fans, blowers, and more. He led his team to partially demo our damaged walls. The SERVPRO guys made sure everything was perfectly clean and sanitary and before long, we were back in business. Thanks, Gilbert! I’d refer SERVPRO of Yorba Linda/ Brea to anyone needing expert, swift, courteous and professional restoration.
I run a body and paint shop in Stanton, CA. Recently we had a fire caused by a spark that ignited some volatile liquids. Once the fire department put the fire out, we had to contend with the problem of the water damage. Jonathan from SERVPRO of Yorba Linda/ Brea came to provide us an estimate and from the moment he arrived all the way through the end of the project, he made me confident I’d called the right guys. The work was completed as quickly as possible, and I could see he was on top of his game at every stage. He took the time to explain every phase. I could use more guys in MY company like the SERVPRO guys. Thanks!
A few weeks ago, I had a flood in my restaurant kitchen when my commercial dishwasher overflowed after we’d closed. I came in the following day to 2” of standing water. The guys at SERVPRO of Yorba Linda/ Brea came about forty-five minutes after I’d filed my claim with my insurance company. Edgar Arcila, the franchise owner, came out himself. Being a working owner of a small business myself, I really appreciate that personal involvement in the business. His knowledge was comprehensive. His service was very timely and he had things taken care of, with me back in business in less than a day. These guys are great.
Gilbert at SERVPRO was prompt and explained what they were doing every time.
Sobe was extremely helpful. She was professional, friendly and went out of her way to reach out to Home Comfort on my behalf. She explained the process in detail and I really appreciated it!
Recently we had water damage in our living room. The insurance company sent out SERVPRO of Yorba Linda/ Brea.
Great job, guys! I appreciated your politeness, promptness and courtesy.
I’d recommend you to my friends any time.
We recently discovered mold growing in between our garage and a small restroom overhead on the second floor. I reported it to my insurance company and they sent SERVPRO Yorba Linda out to take care of it. They were very professional and friendly and when the job was finished, everything was left extremely clean and everything put in its right place.
I would use them again.
I called SERVPRO of Yorba Linda when my toilet overflowed. We had sewage coming into the house because the wax ring at the floor failed.
I especially appreciated the great care that SERVPRO took to explain everything to me. This was a scary situation and they made it better for me. Jonathan Arcila was very thorough and took his time to make sure I understood what was happening along the way.
A short time ago, I called SERVPRO of Yorba Linda/ Brea to come and help me with a flood we had when our toilet overflowed. I was so worried because a large part of my home had been damaged including our family room, living room, kitchen and entryway.
I didn’t know it at the time, but this kind of thing is really dangerous because of all the bacteria! To make it worse, a lab report for asbestos came out positive and that’s so dangerous, too!
Even though it was such a disaster, Jonathan Arcila and his team made my whole family feel more at ease. They knew exactly what to do and they walked us through every step.
While our situation required extensive work, they were fast, and kept everything clean and orderly. They were very careful with our household items.
I would use them again – but I hope we don’t have to! (No offense, Jonathan!)
While we were out of town, the water line into our fridge leaked and by the time we got back from our vacation, we had a major flood.
I’m glad we called SERVPRO of Yorba Linda/ Brea. They knew exactly what to do, had all the right gear, and their field team is top-notch.
At the end of May, we had a flood in our hall bathroom when a pipe broke. I couldn’t believe the mess we had. We had damage in our hallway, bathroom, and a bedroom and bedroom closet.
My neighbor had recently experienced something similar and had a good experience with SERVPRO so I called them too.
Would definitely recommend them to anyone. Quick, professional, and they went the extra mile to take care of us.
Recently, we had water damage in our living room and home office. One of the pipes in a wall broke leading to a flood in both rooms. I was so worried!
I spoke to AAA, my insurance company and they told me not to worry, they’d cover me and had a very reputable restoration company they wanted to send out.
I ‘m so glad we worked with SERVPRO of Yorba Linda and Brea. They were prompt, efficient, professional and their staff was very courteous. I also liked that they’re located so close by; we’re in Placentia.
It took five days to dry the two rooms. They took such good care of us and even helped us to save our brand new wood floors!
We live in La Mirada and recently we had indoor water damage from an outdoor planter adjacent to our home. We had damage in our living room, kitchen/ dining room and the laundry room. Since our house is older, we even had asbestos damage!
The pros at SERVPRO of Yorba Linda totally took care of us and made a really ugly situation better because they’re pros, know their stuff and were able to make us quickly feel like it was going to be ok.
I especially appreciated how Allie kept us in the loop at every stage of the project.
Thanks Guys! You Rock!
SERVPRO Yorba Linda/Brea is awesome! What makes them awesome is that their employees will treat your home as if it were their own. We have had 2 bathroom leaks in the last 2 months. SERVPRO of Yorba Linda/Brea was on it! The 2nd leak was much worse than the first, where walls & vanities had to be removed! Project manager, Filipe Saldana, was on the job quickly late Sat. night. He assessed the situation then thoroughly explained procedure. He was patient, respectful, & empathetic. My husband & I appreciated his professional demeanor. As for his team--Gilberto Saldana, Gilbert Julian, Claudio Ramirez--they were compassionate, patient, kind, & respectful. My husband & had asked them many questions throughout the week, & they never made us feel like a burden. The office team members, Karina Arcila& Yuliana Garcia, were also respectful when we had requested specific times for the team's daily arrival (due to many doctor's appts). If they were uncertain of a specific time, they checked with Filipe & promply returned my call to give me an alternative time or to accommodate my initial request. During a stressful time--the holidays & the flooding--I am thankful that the entire crew eased our pain by being kind & thoughtful. Thank you!!!
My dog got skunked, ran through our entire house. I was in tears - the smell was so bad. I called Edger & his team came over immediately to help me. After a day the smell was gone. Even in an emergency he is honest and fair. Don't go to any other place- I've found that when you're desperate the clean up companies gouge you & hit you with high service charges. There is no fee for him to come out and give you and estimate. I've seen other SERVPROs charge $250 just to come out?!?!
I highly recommend this SERVPRO of Yorba Linda/Brea!
SERVPRO Yorba Linda/Brea is excellent. The recent storms cause damage to my roof and the interior of my home. SERVPRO Yorba Linda is professional and organized. I felt confident knowing that they had my best interest in mind and made quick work of the damage, and left my home clean and safe.
Special thanks to Cesar, Kevin, Lucas, and Alver. These guys will treat you like family.
cannot say enough great things about SERVPRO but I will do my best. I flooded my brand new three story townhouse by leaving the sink running on the third level. I called SERVPRO's emergency # and they had a technician at my house within the hour. I am so impressed at how the crew worked so quickly. The Project Manager Felipe was amazing! First of all, he calmed my nerves by telling me everything that was going on and how SERVPRO would handle every step and fix it. Filipe spoke with the insurance adjuster after finding some additional damage which the insurance company added and covered. Everyone at SERVPRO communicated so well to me and always tried to calm my nerves. It's a little nerve racking to see water coming out of the light fixtures like a shower. :) I would recommend SERVPRO to anyone!
We used SERVPRO of Yorba Linda. Kevin was our project manager. He was awesome. He answered all of my many questions. He explained the process to me and it went like he said. He and his crew showed up when they said, on time. They cleaned up after themselves . The water damage was not the best situation but Kevin and his crew made it better.
I discovered a mold problem in my HVAC air return and my landlord said to use SERVPRO to do the remediation. This involved not just the remediation, but also completely replacing the furnace, ducting and attic insulation. And it had to be done in a highly compressed five days, with SERVPRO and the contractor working together in a choreographed fashion. It was important for each to do their part at the right time so the other could continue the project. SERVPRO (and Total Comfort, the contractor) did an absolutely fantastic job, and were extremely thorough and professional. I would use (hopefully won't need to!) or recommend them without hesitation. They were also excellent about keeping up communication as the project progressed, so I always knew what was happening.
SERVPRO Yorba Linda is an outstanding, professional organization. I had water damage in my home and they were extremely through in all that they did and took great care to minimize any
inconvenience to me. They were always on time and eager to get the job done, but done correctly. They have my highest recommendation.
We are currently in the middle of a slab leak I met James yesterday when he came out to give us an abatement estimate for a tripping job. My insurance adjuster was also here and the two of the assessed the water damage. Discussed the repair needs and made a plan. The next morning as promised Richard and Arturo arrived right on time To remove my kitchen floor and part of the carpet in my living room. They worked quietly and efficiently. Richard even called me to let me know when they left for lunch.
James, our project manager, arrived later in the morning to oversea their work. He then proceeded to map out my house for Cesar from Guardian environmental, to give us an estimate for safe abatement of our asbestos hot drywall.
James and his crew should be finish up tomorrow. Cesar and his crew will be here Tuesday to start the drywall abatement.
All were professional, confident and reassuring. I feel we are in the best of hand to prepare our home for repiping and I know it will be back to normal in record time. I highly recommend James at SERVPRO and Cesar at Guardian environmental if you find yourself ankle deep in water and don't know what to do!
Jonathan came out to assess my water damage on a Saturday. SERVPRO was extremely helpful and they worked directly with my insurance company. I would highly recommend them to anyone.
I contacted SERVPRO when I detected mold underneath the kitchen sink. FELIPE was the project manager sent out to access the problem and to give me a quote. Not only was his quote competitive but he was super knowledgeable of his trade, friendly, courteous and prompt! He was happy to answer each and every question without hesitation and went above and beyond his asking duties making this stressful situation less traumatizing. Felipe and Jonathan both stopped by to supervise the beginning of the project so rest assured, I had chosen the right company to get this job done correctly! Claudio and Luis were the crew techs that did the actual mold remediation. Once again, knowledgeable, courteous and very efficient! I can't say enough great things about the SERVPRO team. Nobody wants to deal with mold but if I had to again, I would definitely call SERVPRO and ask for Felipe!
Very nice work. I toured the office this morning, again excellent work!
Jonathan helped us first. He was great. Helpful + thorough. The 2 guys that did the Demo were also great and professional. Cesar was amazing! Honestly, not only was he thorough, patient, detailed, & professional, he is a fine human being. Kind & goes above & beyond. Everyone has been so great to work with, but I think you have a gem in Cesar. I would recommend your company to others for sure. Thank you!
Very prompt and professional, Cesar Arcila represented the company very well and was very trustworthy and professional!
Cesar Arcila’s professional attitude and workmanship is outstanding. Appreciate his attitude and the way he takes his job.
Jose P. & Jose M. were awesome as well as the rest of the crew. Thanks for helping move furniture.
Very professional staff! – courteous, helpful, and easy to work with.
They are already almost perfect as far as expertise is concerned. I am totally happy with their performance. Thank you very much Jose for such a great job in repairing/restoring my property damage. Good luck and great time working with you.
Tk’s good service J We are very satisfied with the service
All staff very courteous and knowledgeable. Even though a different staff person came out each time everyone was very knowledgeable of situation all were very kind & friendly
Can’t think of any – the reps were very professional in all aspects would recommend to anyone
A special thank you to Karen & Maria for their kindness and helpful understanding
Very pleased with service. Thank you. Excellent service, prompt, attentive to detail, cleanliness. And friendly staff
Went right to work promptly. Excellent job. Will call you first next time
You have a great staff! Good communicators!
Very professional field staff – Tony and Cesar especially
Everyone I encountered during this process was professional & courteous; esp. Chris. He explained everything & answered all my questions.
SERVPRO of Yorba Linda were extremely professional and helped us through a very challenging time. We had never experienced anything like the situation SERVPRO helped us with before and they explained everything clearly up front, helped us understand insurance information, and even provided local resources for our renters to use during the time they would be working.
We had a major leak and thought we were going to have a major headache dealing with getting the mess cleaned up. The SERVPRO team was highly efficient, very clean and worked with our insurance company without complication. We were beyond satisfied especially given the overall stress of the situation. If a friend or colleague needed emergency clean up I would tell them to call you.
Jonathan, Edgar, Mary and crew took great care in mitigating smoke damage at my condo while putting up with the HOA's delays. After months of advice and consultations, they were finally able to perform the repairs and finished both on time and spotless. I have since recommended them to many of my insurance clients--and each of them were pleased with their results.
We were rescued by SERVPRO of Yorba Linda after a dishwasher malfunctioned and flooded the first floor of our home. Jonathan Arcila and his team were professional, thorough, courteous and extremely mindful of our personal belongings. They even recommended an honest plumber to further assess the damages. Highly recommended!
Excellent customer service and very professional work -SERVPRO made a stressful situation a lot more bearable. I strongly recommend SERVPRO to my friends, family and neighbors.
“Was very happy with work cleaning water damage so am using them for mold and old flooring removal in the next month at another property"
Waldo was terrific: knowledgeable, courteous and attentive.
Workers did an excellent job!
Did a great job; very professional and paid attention to all details necessary.
Cesar and Jonathan were particularly helpful and professional with regard to communicating the work to be done, the team worked hard and efficiently.
Thanks, outstanding job and service. It’s now as good or better than before loss.
Both Jonathan and Cesar were very friendly, professional and helpful. I highly recommend their service.
Always courteous, explained everything. Felt like they were on my side, helping me through the problem.
Great Service and Great Job Thanks!
Karen did a great job in keeping me informed. The crew was always prompt and on time! From start to finish SERVPRO did a professional job and it was greatly appreciated during this stressful time. Thank you!
I appreciate so much that Cesar came on a holiday to finish the job before I travel.
Your Operation is excellent! Your technicians are courteous and knowledgeable, I will refer your services to all my friends and family.
They were pleasant, polite and professional.
They can’t improve on anything. They really did a great job. They should get a raise.
Excellent support from all members of your team! Very satisfied and confident of the work performed.
Super impressed by everyone at SERVPRO of Yorba Linda/Brea.
The Crew worked very hard and cleaned everything up perfectly.
Cesar, Waldo, and Jose were excellent representatives of your company.
Excellent service from Cesar Arcila and the other Cesar. Thanks - Guys!
Waldo’s recommendation to remove the toe kicks on his follow up visit and Jonathan’s recommendation to remove the door and bathroom cabinet drawers helped to finish the drying. I was impressed with the weight extractor and use of the snail fan to dry the carpet faster without the need to discard of the padding.
The people are all terrific.
Very professional and informative. Returned calls quickly and showed up at the time they indicated.
Very helpful, friendly, respectful in all ways. Very professional.
SERVPRO was very friendly, professional and courteous.
It was pleasure doing business with all of you. Thank you.
Communication was great!
Very helpful, friendly, respectful in all ways. Very professional!
I like that they wear booties to protect flooring. And they explained everything well.
Nothing, they really look out for the customer, not penny pinching but overall customer satisfaction.
It was pleasure doing business with all of you. Thank you!
Give the guys a raise, great work!
Very Professional, I had lost my husband in the middle of time frame during slab leak repairs. They were sympathetic to the situation worked with me on the price and time frame of actual payment. They treated my husband and the situation with respect. Thank you guys, you were great.
Excellent work by all! Every employee from SERVPRO has been very courteous + thorough when explaining the process of my clean-up very clean + professional- very impressed. Thank you!
Very professional, courteous, fast to respond to all my questions and doubts.