Recent Why SERVPRO Posts

Another Reason to Choose SERVPRO: Breaking Language Barriers

12/24/2019 (Permalink)

CSR Our friendly and Bilingual office staff are assisting clients in Orange County.

Property damage causes stress, and we don’t want you to hold back from contacting us, if language is a barrier. Our staff here, at SERVPRO of Yorba Linda/ Brea, Anaheim Hills, and Norwalk are Bilingual. We speak English and Spanish.

What Does this Mean?

In order to best serve our customers and build relationships it is important to be able to communicate any issues effectively and with ease. Our customers are our priority, and we take pride in knowing that we can assist individuals without language being a barrier. There has been numerous times that our customers are relieved when they find out that our customer service representatives and technicians speak Spanish. We are glad to be part of that relieve and so much more.

Please see informational video (click here to watch), of how one of experts, Project Manager, Cesar Arcila was able to assist a Spanish speaking customer.

Se habla Español, por favor haga clic en el siguiente enlace para más información;

(Haga Clic Aquí)

We’ll make you feel “Like it never even happened.”

¡Te haremos sentir "Como si nunca hubiera pasado."

For immediate assistance please call 714-701-0207

24/7 Emergency Service

SERVPRO Yorba Linda/Brea: ¡Hablamos Español!

12/23/2019 (Permalink)

Equipment SERVPRO de Yorba Linda/Brea usa equipos y técnicas avanzadas para secar daños causados por la agua

Si necesita servicios de restauración, estamos aquí para ayudarle.

SERVPRO de Yorba Linda/Brea/Anaheim Hills y Norwalk cuenta con técnicos y personal altamente capacitados y Bilingües. Nos especializamos en los siguientes servicios;

  • Daños causados por la Agua
  • Daños por Incendio
  • Corrección de Moho
  • Daños causados por la Tormentas
  • Servicios Comerciales

¿Por qué SERVPRO?

Respondemos a La Urgencia

"Urgencia" es uno de los seis valores muy importantes para nuestra empresa. El tiempo es esencial cuando se trata de daños a la propiedad y llegamos en el lugar dentro de los 60 minutos del primer contacto, garantizado.

Expertos en Restauración Altamente Entrenados

Nuestro personal está altamente capacitado y certificado. Nunca dejamos de aprender, tenemos entrenamiento continuó como en el la empresa de SERVPRO y aseguramos las certificaciones de El Instituto de Inspección de Limpieza y Restauración (IICRC).

Tecnología y Técnicas Avanzadas

La tecnología y las técnicas siempre están cambiando y avanzando. SERVPRO se asegura de mantenerse al día con equipos y técnicas nuevas y avanzadas. Estos son algunos de los equipos especializados que utilizamos;

  • Equipos de Detección y Medición de Humedad
  • Equipos de Extracción de Agua
  • Equipos para Secar
  • Eliminación y Desodorización de Olores
  • Agentes Desinfectantes, Germicidas y Tratamientos Antimicrobial

Si estás buscando ayuda ahora, ¡no busques más! Llame a SERVPRO de Yorba Linda/ Brea al 714-701-0207.

Trained Technicians and State of the Art Equipment at SERVPRO of Yorba Linda/ Brea

7/22/2019 (Permalink)

Project Manager, Cesar Arcila is a great example of our highly trained technicians. Click the link below to learn more about equipment we use.

In Yorba Linda and Brea, Our Trained Technicians and State of the  Art Equipment Make SERVPRO the Water Damage Experts to Call

There’s no doubt about it!  After you’ve experienced water damage at your residence or business in Yorba Linda or Brea, the best decision you can make is to contact SERVPRO.  Waiting too long will only compound the damage and allow mold to form.  SERVPRO of Yorba Linda/ Brea treats every customer’s emergency as if it were our own; our team values acting with urgency, providing consistently excellent work, sharing our knowledge with our customers and acting with integrity in all situations.  We are always ensuring that once our work is through, our customers will feel ‘Like it never even happened’. 

Once they’ve discovered water damage, prudent property owners will take immediate action. The smartest thing to do is to call an experienced and trusted professional restoration service. SERVPRO     Yorba Linda/ Brea has successfully helped home and business owners with water damage, fire and smoke damage, wind and storm damage, and mold remediation since 2005.  We are the #1 SERVPRO franchise in California.   We start by inspecting your property and providing the diagnosis for your source of loss.  In some cases, the water is still leaking when we arrive.  Our first step on those occasions is to stop the flow of water. 

Next, we must remove the water from your home or business. and complete the structural drying. This is where our professional, specialized equipment becomes important. Most homeowners just don’t access to the quality or capacity of the machines we have in our inventory. When we arrive at a work site, we have a full stock of commercial strength pumps, extractors, air movers, heaters, and dehumidifiers in our service vehicle. The proper tools make the process easier and faster, which is why SERVPRO can resolve even severe water losses rapidly.

Second, our equipment is operated by highly trained, and IICRC credentialed technicians. Our on-going investment in both equipment and personnel makes us unique in the industry.  It’s why our customers know that when they call us, they can expect consistently excellent results. 

Our professional approach, trained technicians, and advanced technology are why SERVPRO of Yorba Linda and Brea are your trusted restoration resource. If you’re recently experienced water damage, you should act quickly.  Start by calling us at (714) 701-0207 for your inspection and quote.  In most cases, we can be there within an hour of your contact. 

Click here to learn about the state of the art equipment used daily at SERVPRO of Yorba Linda/ Brea.

Another Reason to Choose SERVPRO: Employee Certification Training

7/22/2019 (Permalink)

On-going training, exceptional leadership and management and 100% commitment to consistently excellent results has made SERVPRO Yorba Linda/ Brea #1.

When our customers call us for immediate, property restoration services, we know they’re trusting SERVPRO of Yorba Linda/ Brea to make the right decisions and follow the best procedures.  To ensure that this happens each time we send our employees out on a job,  we invest heavily into the training and certification of all our team members.

Successfully moving through our detailed and rigorous training course is a condition of continued employment with SERVPRO.  To support the employee’s continued education efforts, we have a self-paced program for them to follow. 

The courses are offered in modules and include training in:

  • Crew Leadership
  • Fire and Smoke Restoration
  • Water and Flood Restoration
  • Carpet and Upholstery Cleaning
  • Applied Structural Drying
  • Mold Mitigation/ Remediation

The courses consist of video lecture presentations and the study and completion of worksheets provided through support materials.  At the end of each. Module there is a graded exam to ensure proficiency in every area. Certification follows successful completion of all modules and. satisfactory grades on all examinations.

In addition to these four modules, our SERVPRO corporate office also provides a 15 day in-house, hands-on training program at our corporate training facility.  The program covers all aspects of property restoration, including water damage, fire damage, mold remediation wind and storm damage and there’s even a carpet & upholstery cleaning section. 

Because our training program is so strong, SERVPRO has actually been made a testing facility for IICRC certification.  Additionally, we offer special courses which are available to insurance industry professionals and real estate professionals.

SERVPRO offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff.

At SERVPRO of Yorba Linda/ Brea, every one of our Project Managers, Crew Chiefs and Technicians are IICRC trained and certified, have successfully completed the core group of courses included in SERVPRO's training program and are committed to on-going training.  Performing at consistently high levels of customer satisfaction, sharing our knowledge with our customers at every step of the restoration process, and conducting ourselves with integrity are important company values and they all start with training.

Are you looking for assistance with recent residential or business property damage?  Call the #1 SERVPRO franchise in the state of California; call SERVPRO of Yorba Linda/ Brea!

RELATED TOPIC:  Find out more about how SERVPRO of Yorba Linda/ Brea services our customers with excellence!  Click here.

All This and More Under One Roof!

5/20/2019 (Permalink)

Our IICRC credentialed restoration technicians are experts in all areas including fire damage, water damage, wind and storm damage and mold removal.

For fifteen years, SERVPRO of Yorba Linda/ Brea has been hard at work serving clients in hundreds of property restoration emergencies.  Our reputation has grown as we’ve served our clients with excellence and today, we are the #1 SERVPRO franchise in California!  Something our customers may not all recognize though is that whether it’s water damage, fire damage, wind or storm damage, or even mold remediation, SERVPRO can do all this and more under one roof!  We’re our customers’ single source for anything related to property restoration!

We Do It All!

Leading the Way in Water Damage Restoration

When it comes to water damage restoration, SERVPRO of Yorba Linda provides the following service:

  • Provide professionally written, accurate, free estimates and work plans
  • Structural contents manipulation: This includes furniture pack-out as well as all other belongings.
  • Protection of all furniture by placement of plastic sheeting and tarps
  • Protection of carpeting, hardwood floors and tile floors by placement of floor runners
  • Comprehensive structural dry-out via:
    • Water extractors to remove all standing water
    • Tear out of all ruined carpeting and padding as required.
    • Complete kitchen dismantling as required – Includes removal of cabinetry, base boards and dry-wall.This is done to thoroughly expose and dry wet wall studs
  • Design and placement of complete property dry-out plan; includes use of air movers, pumps, dessicators and HEPA filters
  • Installation of containments; includes use of engineering controls and HEPA filters
  • Complete mold remediation
  • Site removal of trash (old drywall, carpeting, padding

Our Six-Step Process Snuffs Out Any Fire Damage Emergency

Count on SERVPRO of Yorba Linda/ Brea when it comes to fire damage restoration.  We get the job done better than anyone else with our seven-step approach. 

Step One:  Intake/ Dispatch

You’ll begin feeling relief the moment you contact SERVPRO of Yorba Linda/ Brea.  Since we know our team needs to hit the ground running when you call in this situation, we’re going to ask you a number of important questions designed to prepare our IICRC team members to provide maximum service the moment they arrive using the right equipment and resources.

Step 2: Inspection and Damage Assessment

In the second step, we perform a detailed and complete review of your entire property to quickly gather all the necessary inputs to your customized workplan.  This process was actually begun in step one when you spoke to our dispatch team and is completed on-site by our IICRC credentialed project manager.

Step 3:  Maintaining Security.  Immediate Board-Up and Roof-Tarp Service

After any fire, there is a legal requirement to establish site security.  Our board-up service maintains this security and prevents any further damage by blocking any missing windows and walls.  We extend coverage to the roof through the use of tarps. 

Step 4: Thoroughly Drying Your Property

Many of the steps outlined under ‘water damage’ in this blog are extended to our fire damage restoration service. 

In many cases, this will require removal of drywall, floorboards, cabinetry, baseboards, even tile flooring.

Step 5: Cleaning Your Property of Soot and Ash.  Removal of all fire odors.

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

All belongings which can be salvaged are cleaned in this phase.  We will clean, sanitize and disinfect all materials classified in this way during this period.  Special techniques and chemicals are used to bring these belongings back to pre-fire conditions. 

Containment systems are also used to scrub the air in the structure to EPA levels for air safety. 

SERVPRO of Yorba Linda; Our Success is Rooted In Traditional Values.

5/16/2019 (Permalink)

Our entire team at SERVPRO of Yorba Linda/ Brea is fully focused on the needs of every residential and commercial customer who calls on us.

SERVPRO of Yorba Linda/ Brea is a true American success story.  We built our franchise from the ground up, one customer and one project at a time.

Our roots are in Guanajuato, Mexico where Edgardo and Mari Arcila, started a family in a city called Irapuato, nearby the ranch where Mari grew up.   The Arcila family grew to include three sons and a daughter. 

Following in the footsteps of millions of American immigrants, the Arcila family came from Mexico in the 1990‘s, to build a new life in the United States.  All the kids finished their educations here in Orange County, where the two eldest sons attended Century High School in Santa Ana and the younger two attended  Esperanza High School in Anaheim, on the border of Yorba Linda where our business now stands.

Once finished with his education, Edgar, the eldest son learned about franchise opportunities with SERVPRO.  He saw an opportunity not only for himself but for his entire family in this business.  Working hard to study the industry and pass the required certification courses, he was soon able to purchase the franchise in 2005.  

We’re very proud of the many successes we’ve enjoyed along the way.  In time, we added additional franchises to our family business including a second franchise in Anaheim Hills and a third franchise in Norwalk.  With more business to manage and more customers to serve, Edgar needed help and he soon brought his family into key management positions.  Today, Edgar’s two brothers, Cesar and Jonathan also work with him in the business as does his sister Karina, Jonathan’s wife, Mary and Edgar’s father, Edgardo.

Our business  has become the #1 franchise in the state of California, and we believe this is due to our strong company values – a foundation we truly believe in and expect all our employees to demonstrate with every one of our commercial and residential customers.  These values include:

Knowledge:  Our training and experience instills trust and confidence.

Integrity:  Faithful execution of our commitments.  Our word is our bond.

Relationships:  Earning your trust at every opportunity through compassion, fairness and excellence.

Consistency:  We’re only as good as our last job.  Our high standards set your expectations.

Urgency:  We are there when disaster strikes, and you need us NOW.

Cleanliness:  Committed to restoring safety and health to your environment, giving you peace of mind.

Our roots are deep in the Orange County community we serve but we also look to the broader world we live in and help where we think the needs are greatest.  For instance, in 2012, our SERVPRO franchise was able to sponsor a mission trip that Cesar, the youngest son, went on.  Cesar traveled with Missionaries of Christ to the West African nation of Sierra Leon where he taught English and Math, Catechism and helped to manage the small school system (one high school, two middle schools and 17 elementary schools).  Each day, the students were also fed at the schools.

As a business, we work hard to serve our customers with excellence.  As a family, we believe in serving the community.  We’re available 24/ 7 whenever disaster strikes.  You can count on SERVPRO of Yorba Linda/ Brea to make you feel “Like it never even happened.”

Why Choose SERVPRO of Yorba Linda/ Brea: All our Technicians are IICRC Certified

5/16/2019 (Permalink)

SERVPRO of Yorba Linda/ Brea. We make you feel "Like it never even happened." #1 SERVPRO franchise in California.

When you are in need of emergency property restoration services, such as water damage or fire damage, there are a number of important considerations to keep in mind.  One of the most important is the certification and credentials of the technicians working on your home or business.  SERVPRO of Yorba Linda/ Brea sets the bar very high by requiring that each of our technicians be fully IICRC certified.

IICRC stands for Institute of Inspection Cleaning and Restoration Certification.  While not everyone is familiar with IICRC, these credentials actually represent the highest level of training and certification that is available.  By requiring our employees to participate in  on-going training  and certification, we are ensuring that the service you receive in your time of need is always the very best you can obtain.   IICRC certified technicians are the most skilled and dedicated technicians in the industry.   SERVPRO of Yorba Linda/ Brea requires IICRC certification in the following areas:

  •  Applied Microbial Remediation
  • Applied Structural Drying
  • Building Moisture Thermography
  • Carpet Cleaning
  • Commercial Drying
  • Fire and Smoke Restoration
  • Floor and Hard Surface Care
  • Health and Safety
  • Mold Removal
  • Upholstery and Fabric Cleaning
  • Water Damage Restoration
  • Wood Floor Maintenance

Why It’s Important

Because SERVPRO of Yorba Linda/ Brea only employs IICRC technicians, we can ensure you that every one of our team members is dedicated to the core values we’ve built our business on.  These include integrity, consistency, a sense of urgency, prepared to share a very high level of knowledge and professionalism with every customer on every job and integrity.  When we make a promise, we will keep it.  If we cannot do something or cannot do it in a requested time-frame, we will let you know up-front.  We tend to under-promise, and over-deliver and this is has made us the #1 SERVPRO franchise in California. 

Proof

We could tell you how great we are all day long, but we’d rather let our customers speak for us instead.  As proof to the high level of excellence that goes into every job, here is a quote from Sueann H. in Orange, CA.

“I recently had the unfortunate need for a restoration company. A water leak in our 2nd floor bathroom made its way to the first floor entry and garage. Our home owners insurance company recommended SERVPRO. They were excellent, from start to finish. Jonathan Arcila assessed the damage, explained how they would proceed, gave me a timeline and kept in touch for the next 5 days until the house was demo'd and dry. Albert and Pedro did the demo work. They were neat and clean, arrived on time, and were very helpful as they explained the process. They went out of their way to point out different things in the house that would help reconstruction. I can't recommend them highly enough. They really made the difficult process much easier.”

There are many more testimonials like this one.  You can see them on our website.  Just click here.  Need immediate help?  Please call SERVPRO of Yorba Linda/ Brea at 714-701-0207.

A Few Reasons Why You Should Select SERVPRO of Yorba Linda/ Brea

5/16/2019 (Permalink)

In all we do, our first consideration is providing our customers with superior results. #1 in California, IICRC certified, full service restoration.

There are many ways you could select a restoration company.  You could base your decision on location of the service provider.  Or you could make a choice on price alone.  But those approaches would probably not provide you the results you’re looking for.  SERVPRO of Yorba Linda/ Brea has been serving customers across Orange County, California, for over fifteen years.  Starting as just our family’s dream, the consistent hard work and our dedication to our company’s core values has made us the #1 SERVPRO franchise in California.

Here are just a few reasons why you should hire us in the event of a residential or commercial property damage emergency. 

Complete Services Under One Roof

SERVPRO of Yorba Linda/ Brea provides unmatched quality and attention detail across the full range of property restoration emergencies you might encounter.  This includes water damage restoration, fire damage restoration, wind and storm damage restoration, and mold remediation. 

Urgency in Responses

We know when our customers call us, they need our attention NOW.  We guarantee to be on site within sixty to ninety minutes of your call. 

Claims Inventory Service

When the situation calls for it, SERVPRO of Yorba Linda/ Brea provides meticulous record keeping and preparation of an itemized loss inventory.  This includes a written description and photography of every item.

Electronic Claims and Documentation

This includes:

Detailed estimate, first notice of loss, digital loss photos, scanned forms and paperwork.  We can provide this by either email or hard copy, according to each customer’s preferences.

Web-based Access to All Project Files. This includes all new, pending and completed projects.  At present, our digital records go back to 2015.

IICRC Certified Crew 

By requiring our employees to participate in  on-going training  and certification, we are ensuring that the service you receive in your time of need is always the very best you can obtain.   IICRC certified technicians are the most skilled and dedicated technicians in the industry.   SERVPRO of Yorba Linda/ Brea requires IICRC certification in the following areas:

  • Applied Microbial Remediation
  • Applied Structural Drying
  • Building Moisture Thermography
  • Carpet Cleaning
  • Commercial Drying
  • Fire and Smoke Restoration
  • Floor and Hard Surface Care
  • Health and Safety
  • Mold Removal
  • Upholstery and Fabric Cleaning
  • Water Damage Restoration
  • Wood Floor Maintenance

Whether you’re responding to an immediate crisis or just doing a little preventative disaster prep, this is a great time to learn more about the work we do and what customers have said about our service.  See our ‘before and after’ photos or read our customer testimonials by clicking on either link.

Need immediate help?  Call us at 714-701-0207.

We’ll make you feel “Like it never even happened.”