Another Reason to Choose SERVPRO: Employee Certification Training

7/22/2019 (Permalink)

On-going training, exceptional leadership and management and 100% commitment to consistently excellent results has made SERVPRO Yorba Linda/ Brea #1.

When our customers call us for immediate, property restoration services, we know they’re trusting SERVPRO of Yorba Linda/ Brea to make the right decisions and follow the best procedures.  To ensure that this happens each time we send our employees out on a job,  we invest heavily into the training and certification of all our team members.

Successfully moving through our detailed and rigorous training course is a condition of continued employment with SERVPRO.  To support the employee’s continued education efforts, we have a self-paced program for them to follow. 

The courses are offered in modules and include training in:

• Crew Leadership
• Fire and Smoke Restoration
• Water and Flood Restoration
• Carpet and Upholstery Cleaning
• Applied Structural Drying
• Mold Mitigation/ Remediation

The courses consist of video lecture presentations and the study and completion of worksheets provided through support materials.  At the end of each. Module there is a graded exam to ensure proficiency in every area. Certification follows successful completion of all modules and. satisfactory grades on all examinations.

In addition to these four modules, our SERVPRO corporate office also provides a 15 day in-house, hands-on training program at our corporate training facility.  The program covers all aspects of property restoration, including water damage, fire damage, mold remediation wind and storm damage and there’s even a carpet & upholstery cleaning section. 

Because our training program is so strong, SERVPRO has actually been made a testing facility for IICRC certification.  Additionally, we offer special courses which are available to insurance industry professionals and real estate professionals.

SERVPRO offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff.

At SERVPRO of Yorba Linda/ Brea, every one of our Project Managers, Crew Chiefs and Technicians are IICRC trained and certified, have successfully completed the core group of courses included in SERVPRO's training program and are committed to on-going training.  Performing at consistently high levels of customer satisfaction, sharing our knowledge with our customers at every step of the restoration process, and conducting ourselves with integrity are important company values and they all start with training.

Are you looking for assistance with recent residential or business property damage?  Call the #1 SERVPRO franchise in the state of California; call SERVPRO of Yorba Linda/ Brea!

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