Recent Storm Damage Posts

Testimonial Letter - Hurricane Michael

12/27/2018 (Permalink)

Storm Damage Testimonial Letter - Hurricane Michael Photos from Mrs. Gonzalez' restoration project. Rain and mold damage meant demoing all the drywall and stripping out all the carpeting and padding.

This fall, like many people across the nation, we were watching the news with concern as news of Hurricane Florence and the damage it did to North Carolina and Florida was shown on the news.  SERVPRO of Yorba Linda/ Brea has sent our team members to hard-hit regions before.  We knew that our talents and expertise would be important this year, too.

As soon as we could, we packed up several trucks, and sent our licensed, certified and crew of technicians on a cross-country trek to bring a little sunshine to these hard-hit areas.  We were able to help a lot of people during the month that we were there.  The following letter is a testimonial from someone who wanted to share her gratitude with us.  We wanted to share it with you.

To Whom it May Concern:     I would like to tell you what a wonderful, kind, considerate and professional crew you have. My name is Stephanie Gonzales. My family was one that was impacted by Hurricane Florence. I am a nurse who was locked in during the hurricane at NHRMC. After spending a week locked in at the hospital, I returned home to discover that my house had been damaged by wind driven rain. My husband and sons had gone to my parents house to ride out the storm and stayed there because of the power outages. When I went to inspect the damage, we discovered that mold had already begun to grow on the master bedroom wall. I took all the right steps, I immediately went to my insurance company to start a claim, I went to the storm recovery area and signed up to get someone to come tear out the damaged part of my house. Now, I waited, and waited and waited. The company originally contacted by my insurance company called me once and I never heard back from them. It took more than another week to get power back on because our substation was under water. The tear out teams were back logged, so I waited some more. I finally heard from the tear out team from Missouri only to find out that because I had insurance they would not do my tear out. I was devastated. I asked my insurance agent what to do next and was given another company for tear out and also permission to get whoever I needed to get my house repairs started. After finding out the latest recommended company was not taking on new clients I saw the SERVPRO truck parked across from BB&T. I made the best call of my life! I gave my information to the call center who would give my information to the project manager working in our area. I was to relieved to get a call back in just a couple of days!    This is the beginning of my experience with Cesar Arcila.  Cesar and I exchanged a couple of phone calls as we arranged our schedules to meet up at the house to survey the damage and get an idea of the work ahead. When we met at the house I was wearing a respirator mask because I am allergic to the mold and had already had a very bad experience from the mold exposure with a lesser mask. Cesar was very understanding and we even moved the post survey conference outside so I could remove my mask. Cesar listened to all my concerns and fear about the mold. He was very compassionate and understanding and addressed every concern. When we met Monday to arrange payment and sign papers Cesar again conducted the business outside to limit my exposure to the mold. I was very touched by his concern and understanding. I hung around because I wanted to see that the tear was finally going to happen, not because I doubted Cesar, but because I had waited for seemed an eternity to get anyone to help me. Cesar seemed very understanding and even made sure to introduce me to the team that would be taking care of our home. The men on the team were Edgardo, Santiago, Raul, Angel and Moses. All of them men smiled, shook my hand and reassured me that everything would be ok. When I would stop by to get the mail, if any of the crew was there, they would always stop and smile and greet me.    There was a miscommunication with my insurance company but I gave then Cesar's contact information so they could speak to each other. Cesar made sure to reach out and let me know that he had a discussion with the adjuster and that they agreed the work being done was standard operational procedure and that I was being taken care of.    After the work was completed, I went and inspected and am very comfortable with the work done and that my house is now dry and mold free. I even walked around in the house with no mask. I signed the completion form on line but it would not let me fill-in the rating of SERVPRO but you would have gotten all 10's from me. I had already planned to write a letter to express my thanks to these 6 men. I know they are 3000+ miles from home to help me get back into my home. I do not have the words to fully express what I feel. But I pray for heaps of blessings for each man. I pray for continued success for SERVPRO.    Please make sure a copy of this letter gets into each man's file so they can know the impact they have made on my family's lives. Know that these men and the company they represent turned a feeling of despair and abandonment into one of happiness, gratitude and hope as I start to plan what the finished product will look like. I will have to take after photos so you can see the house fully restored.                                                                                                                                                    Thank you again,                                                                                                                        Stephanie Gonzales

Water Damage Restoration in Yorba Linda, CA

12/26/2018 (Permalink)

Storm Damage Water Damage Restoration in Yorba Linda, CA Storm damage at a day care center was no match for your neighborhood restoration team at SERVPRO, Yorba Linda/ Brea.

Recently we got a nice reminder about the old saying regarding rain in California, “It never rains.  It pours.”   For most of us, the rain was a welcome gift – it’s been so dry!  However, for one of our customers in Yorba Linda, it was an example of ‘too much of a good thing.’

A community church and daycare center had suffered some water damage when the roof leaked and the seals around their door frame and windows failed.  Ultimately, four rooms and a hallway were damaged due to the rain. 

Our restoration work included the use of several water extractors, removal of base boards, dry wall demolition, removal of damaged carpeting as well as their laminated, floating flooring.

While we were at work, it was not possible for the church to continue its daycare operations and we knew that this was impacting not just the church, but also the parents who relied on the day care services to care for their children during work hours.  We took a job that easily could have taken six days to complete and finished the work in three days.  Sometimes customers face a choice between speed and effectiveness.  That was not true in this case.  We applied some unique approaches to this project, such as using containments in order to seal off rooms so dehumidifiers and air movers could do their work in less time.  We also used water extractors on this job. 

When it comes to water damage restoration, there are a few things home owners can do to mitigate the damage.  In the event of a plumbing disaster, the first, and most important thing to do is get the water shut off.  Immediately phone your insurance company and start the process of getting a licensed, certified, reliable restoration team to your home ASAP.  SERVPRO has established the reputation for being the premier service firm in its industry over the past thirty years.  Here locally, SERVPRO of Yorba Linda/ Brea has been in continuous operation for the past twelve years and over that time we have established ourselves as the #1 SERVPRO franchise in California.  Our success demonstrates the exceptional results and how loyal the community has been to us because we always exceed expectations.

Don’t take our word for it though!  Here’s what a recent customer had to say about the water restoration work we did at his home:  “At the end of May, we had a flood in our hall bathroom when a pipe broke.  I couldn’t believe the mess we had.  We had damage in our hallway, bathroom, and a bedroom and bedroom closet.

My neighbor had recently experienced something similar and had a good experience with SERVPRO so I called them too.

Would definitely recommend them to anyone.  Quick, professional, and they went the extra mile to take care of us.”  Phil Meditz, La Mirada.

You’ll find many more quotes, just like that one when you visit our webpage:    https://www.SERVPROyorbalindabrea.com/testimonials

With All Our Experience, We Serve the Community When They're In Trouble.

12/26/2018 (Permalink)

Storm Damage With All Our Experience, We Serve the Community When They're In Trouble. SERVPRO Yorba Linda/ Brea's reputation speaks for itself. #1 in California because we care and because we're the best at what we do.

We watched the news of the approaching nightmare for a week.  As the forecast turned into certainty and certainty turned into devastation, our team at SERVPRO Yorba Linda/ Brea felt a conviction that we had to act.  Sitting this one out was not an option so we filled our trucks with equipment and made the long, continental drive from the west coast where life is mostly warm and calm toward an east coast that was being battered by a massive storm.  

Our team spent three weeks there, helping the victims of hurricane Florence gain a foothold on lives that had suddenly turned upside down.

We met a widow named Cynthia Summerfield on that trip.  Her home had experienced overwhelming mold damage after the rain and flooding her Florida home had experienced and she was that time living in assisted living in a nearby hotel.  Cynthia's health was already compromised; she was constantly dragging on her inhaler to breathe more easily.  The extensive mold that had gripped every room in her home required that we gut her home.  Sections of her roof had been ripped off by violent hurricane winds.  

It took us over a week to complete the work we did there; demolition of nearly all the drywall, spraying all the exposed studs with microbial spray and scrubbing them clean of every last inch of mold.  We had to dry the entire structure.  Her nearly roofless home had to be tarped since the heavy demand for roofer services meant a long delay before anyone would get to her house.  

Mrs. Summerfield needed a friend who would calm her, keep her informed and reassure her that everything was going to work out all right.  

Our project manager, Caesar Arcila, ended up staying at the same hotel our customer was in and they met daily over breakfast for updates.

For us, we know that the 'people end' of the business is as important as the 'technical' side of our work.  SERVPRO Yorba Linda/ Brea has been at it for a dozen years.  We've become the #1 SERVPRO franchise in California.  Our reputation for caring, expert, prompt, and complete solutions to our customers needs has been the key.  

We specialize in restoration services in areas of commercial structures, water, fire and storm restoration and mold remediation.

Mrs. Summerfield wrote us a heart-felt letter of thanks which you can read on our website.  Follow the link.

For all your restorations, we hope you'll let us serve your family or business.  As our SERVPRO promise says, we'll make you feel "Like it never even happened."

Dealing with Storm Damage

8/25/2018 (Permalink)

Southern Californians may be dealing with more storm damage in the winter of 2018/ 19.    Temperatures will be colder than usual this year and we’re expecting more rain. 

El Nino weather is predicted for the winter of 2018/19

The National Weather Service is predicting that 2019 will be an El Nino year and temperatures in Southern CA will be colder than usual.  In normal El Nino years, the general effect on California is increased rainfall with accompanying floods, landslides, and coastal erosion. The effects are variable across the state and are more predictable in Southern California.

So, if things hold true, we could be seeing a lot more rain than usual in communities like Anaheim, Brea, Fullerton, Garden Grove, Irvine, Lake Forest, Mission Viejo, San Clemente, and so on.  Knowing what to do in these circumstances will be very important.

Potential Storm Damage and Water Damage

Storm Damage

With colder temperatures, hailstorms may be prevalent.  Ranging from pellet-size to softball size, hail can do expensive to correct damage.  For instance, dents and dings on cars, roofing/ shingles and other parts of the home and property. 

Often, wind storms can create more damage.  The fall is usually our windiest time of year when the Santa Ana winds can blow at more than 80 mph, damaging roofs, trees, and more.  If undetected, roofs that are damaged in the fall, can be leak problems when the rains hit and rain creates interior water damage.  Following the heavy winds property owners should check for:

  • Missing shingles, shutters or pieces of siding
  • Blown out windows
  • Cracks, chipping and splitting in siding, stucco, paint or wood
  • Dings and dents on roofing, siding, door frames and windowsills/windowpanes

Water Damage

Water damage might be harder to identify because it doesn’t always show up like we think it could.  Look for visible signs such as

  • Water spots or discoloration on ceilings
  • Walls or surfaces
  • Soggy and/or expanding wood
  • Leaks in the ceiling or roof
  • Damp, musty odor (indication of mold growth)

What to Do Next

If you suspect you’ve got storm-related damage, the best thing to do is call SERVPRO of Yorba Linda/ Brea.  We’ll come with a sense of urgency and provide you a complete consult and estimate for the restoration services.  In many cases, we’ll help you contact  your insurance provider, if you haven’t already called them.  Most of our work comes from provider references, we work with all the major carriers. 

As soon as we’re given the green light, we’ll start the drying out process.  Because mold thrives in wet or moist conditions, it’s important to act immediately.  Also, in many cases, we can avoid things like wood paneling and flooring from warping.  Water extractors are used to completely drain any standing water.  Air movers are used to thoroughly dry carpeting, walls, ceilings etc.  If the interior of your walls has become wet, we provide demo services to expose the studs and hasten the drying out time.    If mold growth has already started, we will build air-tight containments around any spaces where it exists to prevent spores from being disturbed and moving to other locations of the house through your structure’s airways.  These  containments are part of larger engineering controls which also include special HEPA filters that clean the air to EPA standards.    

SERVPRO of Yorba Linda/ Brea is the #1 SERVPRO franchise in California.  We’ve achieved this by being committed to important company values.  We treat every customer’s disaster with urgency.  Our technicians are certified; you’ll be serviced by highly experienced and knowledgeable experts in restoration services.  We are consistent in the quality of our work because we know our reputation depends on it.  Our integrity is our most valuable asset.  We don’t over-promise or under-deliver.  When we make you a promise, you can count on it.

Find out more about what our customers have said about our work by visiting our testimonials page:  http://www.SERVPROyorbalindabrea.com/testimonials

Need immediate assistance?  Call us at 714-701-0207.

We’ll make you feel “Like it never even happened”!

Staying Safe During a Storm

8/25/2018 (Permalink)

Priorities, people!  The most important thing is staying safe during a storm.  There will be plenty of time to review the damage, later.  In our modern, technology-driven age, we can sometimes forget how powerful the forces of nature are.  Here’s a few tips on how to protect your family and friends.

If You’re Outdoors

Find Shelter Fast

In the event that you’re caught in a thunder and lightning rainstorm, the best way to reduce the chances of danger is to get inside a protective structure.  If you can see lightning, there’s a chance it can hurt you.   Make sure and bring your pets inside with you and protect them, too.

Things to definitely avoid:  standing under a tree and being near powerlines.   Lightning is attracted to tall objects and  you could get hurt, either by the tree if it should crack or the lightning could hit you, too.  High voltage powerlines can come down in heavy storms and once down, move like writhing snakes.  People have been killed because they were ‘whipped’ and electrocuted by powerlines.

Should a protective building not be near, get in a car with metal roof and sides.  Metal is a great conductor of electricity.  Better to have the voltage go around you instead of through you!

Stay Off your Landline

Lightning has been known to travel through telephone wires.  Shocks from landlines are actually the leading source of lightning-related injuries. 

Avoid Potentially Wet Areas

This includes swimming pools and even showers and bathtubs.  Water is also an excellent conductor of electricity.  So is metal plumbing.  Lightning can run through metal pipes and shock you if you touch a metal faucet at the time it strikes.

What if You Can’t Get Inside?

There are just some times when there are no protective structures.  In these cases, the following rules apply:

Get to a lower elevation.  Lightning strikes less often at lower elevations.

Avoid being in situations where you are the tallest object.  This could include open meadows, athletic fields, golf courses etc.  Remember, the tallest objects in an area are practically ‘lightning targets’.  Don’t be one!

If you feel a staticky sensation in your hair, it could be that a lightning strike is imminent.  In this case, assume a crouched position transferring your weight to the balls of your feet with your shoes touching.  Next, tuck your head and cover your ears (make yourself as small as possible). This will improve the odds of avoiding a direct hit.  When the staticky sensation passes, make a ‘bee line’ for the nearest car or building.

If You’re Driving

Don’t Touch

The safest car to be in during a lightning storm is one where the entire cabin is composed of metal – something that isn’t found as commonly anymore.  Non-metallic materials actually increase the chances that the passengers may be injured.  In the event that the car is hit, the current may pass through the vehicle’s electrical systems, the GPS, cell phone chargers, car door handles, foot pedals, steering column and steering wheel.

The best advice in a situation like this is not to touch anything metal in the car’s cabin during the storm – including the radio. 

Drivers should also avoid driving through standing water.  Engines can easily stall in as little as 6” of water.  This increases the chances of being hit by another vehicle or getting caught in a flash flood.

Moving Past the Storm.  Restoration Services.

While these tips will not protect your property, they could save your life!  In the event that you should require water or storm damage restoration after the storm has passed, SERVPRO of Yorba Linda/ Brea is here to help.  We’ve been serving the Orange County community for eleven years and have become the #1 SERVPRO franchise in California during this period by staying true to our values. 

There when you need us.  We’re here for you when you need us most.  In many cases, we’ll be at your door within an hour of your call.

Share our knowledge.  Experience has shown us that what most people want is to understand what is happening all through the restoration process. 

Integrity.  You’ve been through something horrible.  Now you need someone you can trust.  Our word is our bond.

Someone you can count on.  Most of our business comes from word of mouth referrals.  To keep that going, we know we’re only as good as our latest job.  You’ll always receive our very best work.

Respect for your property and possessions.  You can trust us to carefully move, and cover everything in our work area to protect what you’ve worked so hard for.

Find out more about what our customers have said about our work by visiting our testimonials page:  http://www.SERVPROyorbalindabrea.com/testimonials

Need immediate assistance?  Call us at 714-701-0207.

We’ll make you feel “Like it never even happened”!

Steps Every Property Owner Should Take to Minimize Home or Business Damage From Rain, Wind and Fire!

7/20/2018 (Permalink)

Storm Damage Steps Every Property Owner Should Take to Minimize Home or Business Damage From Rain, Wind and Fire! With 11 years experience helping Southern California home and business owners with storm damage restoration, SERVPRO of Yorba Linda/ Brea is #1 in CA.

There are steps every Orange County, California property owner should take to minimize the damage to a home or business.  From Anaheim to San Juan Capistrano, home and business owners face rain or wind or fire storms every year.  Some really unlucky people may actually face more than one type in a single year.  Here are some steps you can take to avoid the need for water damage restoration, fire damage restoration, mold remediation, and storm damage restoration due to storms.

There are steps you can take in good weather that will help you when things turn stormy.

Check Your Roof:  How storm-ready is your roof?  Check with the shingles and look for loose or curled shingles where wind can tear loose shingles away and rain can leak through to the inside causing damage.  Check all aspects of the rooftop to ensure that there is no damage in any way to shingle, no soft spots, and no surface divots. One crack in your roof can lead to a roof leak and then further internal damage.  A tightly sealed roof can help you avoid water damage restoration services.

Review Your Yard’s Drainage:  Will heavy rains drain toward or away from your home?  Grading your lot so that the rain flows towards a drain placed away from the house is a great way to avoid indoor flooding.  This is another way to avoid water damage restoration services.

Check your chimney and sump pump annually:  Your home’s chimney and sump pump are two vital areas that can allow rain damage.  Check each of these annually and when a storm is in the forecast, check again.  Be certain that the chimney bricks have no gaps and that they are tightly sealed.   A faulty chimney can admit both rain and embers that could lead to water damage or fire damage.

Clear gutters and downspouts:  Annually, check to ensure you are not collecting debris in your gutters or rain spout.  Debris can lead to overflow.  Since the downspouts can easily be pushed around during the year, make sure they all lead away from your home’s foundation.

Trim Trees and Shrubs:  Trim away from the home.  Look for weak branches that might fall and damage your roof or break windows.  This is especially important in regions which are prone to wildfires. 

Protection From Hail:  In regions where hail may be a factor, make sure outdoor furniture and other items are covered and protected.  Keep doors and windows completely closed during the duration of the storm.  If you have a garage, keep your vehicles inside with the door completely closed.  If you don’t have a garage, use plastic rain tarps to protect the paint and all glass.  Using a thick blanket under the tarp can be very helpful in minimizing possible dents. 

Wind Damage Prevention:  These useful tips will help minimize property damage during Southern California’s worst windstorms.

  • Dispose of landscape debris.
  • Remove or secure smaller loose items:
  • Anchor larger items safely to the ground.
  • Reinforce windows, doors, and garage doors: Garage doors are particularly susceptible to wind damage.  High winds can damage or blow them, creating a high pressure situation which can damage the roof as well.  Reinforce the door by using braces across the back or replace with a stronger door and tracks.  Modifications should be done by an installer.

SERVPRO of Yorba Linda/ Brea has been restoring our customer’s homes and businesses for over eleven years.  Our focus on urgency, integrity, cleanliness, knowledge, commitment to consistently excellent work, and our ability to establish and maintain positive relationships with our customers and colleagues has made us the #1 SERVPRO franchise in California!    To read testimonials from our customers, click here.  https://www.yelp.com/biz/SERVPRO-of-yorba-linda-brea-anaheim.   Need storm damage restoration services NOW?  Give us a call; 7614-701-0207.

Like it never even happened.

Is Your Orange County Home or Business Storm Proof?

7/20/2018 (Permalink)

Storm Damage Is Your Orange County Home or Business Storm Proof? Prepare for next season's storms. Get to know SERVPRO of Yorba Linda/ Brea. Visit us online to learn more: http://www.SERVPROyorbalindabrea.com/

How storm  proof is your Orange County, Calilfornia home or business?  Since storms are a fact of life, every home and business owner needs to be protected.  It’s very important to choose an insurance carrier and an insurance plan that is going to give you the protection you need. 

Water damage restoration may be necessary after your home or business has been through a storm.  The cost of this service is usually covered by your property insurance policy.  Known and respected for the high quality and consistency of the restoration work we do, SERVPRO of Yorba Linda/ Brea has developed excellent relationships with most insurance carriers; many of these companies actually send us referral work on a regular basis. We want you to be prepared for calamities like these so we’ve developed this simple primer on property owner’s insurance policies for homes and businesses.

In Orange County, from Anaheim to Yorba Linda and everywhere in between, its up to each home and business owner to select the degree of coverage that may be needed.  Most insurance policies will offer different levels and types of coverage.  In our experience, one aspect of coverage that may be overlooked is loss of use (reimbursement of expenses that may be incurred if restoration requires the occupants to vacate for a number of days).  

The most common events that are covered include:

  • Fire and smoke
  • Lightning strikes
  • Windstorms and hail
  • Explosion
  • Vandalism and malicious mischief
  • Damage from an aircraft, car or vehicle
  • Theft
  • Falling objects
  • Weight of ice, snow or sleet
  • Water damage
  • Image of lightning striking above homes.

Each policy contains various elements which determine the type of coverage in the policy.  These include: 

  • Main structure – There is a base policy – the amount of money the insurance company will provide to repair or replace the structure – and riders – which add to the total available funds so that there is sufficient coverage when labor and materials extend beyond the base policy.
  • Additional structures – These are additional structures, apart from the main structure, which are also on the same property. Examples could include a shed, boat house, barn, mother-in-law quarters, etc.
  • Contents – This includes all personal belongings. However, very expensive items usually need to be covered with additional riders.
  • Liability – Damage sustained to someone else’s property is covered here up to the stated policy limits. For instance, if a home has a pool that overflows and damages the structure of the next door neighbor’s yard, liability insurance could cover that expense.
  • Loss of use – A home that is damaged beyond repair will require another dwelling for the family while repairs are made. The homeowner is reimbursed from this component.

A few other tips about insurance carriers

  1. Company reputation –High ratings are based on actual company performance in important categories, including claim handling. Low ratings indicate a significant number of customer complaints filed with the state insurance commissions.
  2. Customer service model – Central customer service offers basic support for the homeowner. This model is acceptable to some policyholders. Local agents offer guidance throughout the term of the policy and make recommendations to change coverage when events cause concern.
  3. Claims process – Rapid response following loss is essential for the homeowner. Experienced claims adjusters provide sufficient estimates to cover necessary repairs to the property. The claims record is in important consideration to prevent legal battles with the insurance company.
  4. Deductible – This is a ‘pay now/ pay later’ issue. High deductibles will reduce the annual premium paid for home insurance. Different deductibles will influence the annual premium significantly.

SERVPRO of Yorba Linda/ Brea has been restoring our customer’s homes and businesses for over eleven years.  Our focus on urgency, integrity, cleanliness, knowledge, commitment to consistently excellent work, and our ability to establish and maintain positive relationships with our customers and colleagues has made us the #1 SERVPRO franchise in California!    To read testimonials from our customers, click here.  https://www.yelp.com/biz/SERVPRO-of-yorba-linda-brea-anaheim.   Need storm damage restoration services NOW?  Give us a call; 7614-701-0207.