A House Fire is No Game: How SERVPRO Yorba Linda/ Brea Helped One Family Recover With Expert Fire Damage Restoration.

6/28/2018 (Permalink)

Nearly 360,000 US homes experience some type of fire damage every year. SERVPRO Yorba Linda/ Brea is #1 in California. We're there for you.

A few weeks ago, we received a referral call from one of our insurance industry partners (this happens a lot because we’ve got a great reputation in the industry).  “How soon can you meet with a family in Roland Heights?”, the adjuster asked Ally, one of our administrators.  Within forty-five minutes, Edgar, one of our SERVPRO Yorba Linda/ Brea field technicians appeared at Mrs. Holmsby’s door with a clean uniform, confident manner, and a sincere desire to help.

As Edgar spoke with Mrs. Holmsby, he learned that the ‘mother-in-law’ house (retro-fitted as a game room) on the back of their spacious property had recently experienced a fire.  Thankfully, no one was hurt in the fire but damage had been done and repairs would be needed.  The larger house at the front of the property had also been impacted by the smoke and would need to be deodorized.  It seems that some of the electrical in the ‘game room’ had shorted due to an overload with all the various computer games in use.   Mrs. Holmsby initially showed some anxiety and even fear about the damages and attendant costs and because the road ahead was not clear to her.  Like we always do, Edgar took his time to confidently display his knowledge and control of the situation.  Once he was done explaining, he could tell Mrs. Holmsby was feeling better.

The repair process was fairly straightforward; as is protocol, we removed the parts of the walls and floor that had been fire damaged.   We exposed the studs from the floor and up about four feet.  We took special care not to introduce more dirt into the structure and we carefully packed all the salvageable belongings.  There was a lot of moisture from the firefighters work which needed to be dried.  We used our dryers and dehumidifiers and we deodorized the structure of any smoke odors.  Finally, we used our HEPA filters and scrubbed the air.  The same deodorizing had to be done in the main house in front.

SERVPRO Yorba Linda/ Brea has been helping families like Mrs. Holmsby’s for over fifteen years throughout Southern California.  From Fullerton and Placentia down to Mission Viejo, Dana Point and San Clemente.  Over that time, we’ve become the #1 SERVPRO franchise in California.  We’re a company built on a set of values that we take very seriously.  All our employees are trained in these values and are expected to demonstrate them at all times.  These values include:

Urgency:  We’re there when disaster strikes, and you need us now.

Cleanliness:  We are committed to restoring safety and health to our customer’s homes and businesses, giving you peace of mind.

Knowledge:  Our training and experience instills trust and confidence.

Integrity:  Faithful execution of our commitments.  Our word is our bond.

Relationships:  Earning your trust at every opportunity through compassion, fairness and excellence.

Consistency:   We’re only as good as our last job.   Our high standards set your expectations.

There are nearly 360,000 home fires in the US every year.  While we hope you’re never one of these people, the chances are high that at some point you may be.  When that happens, you’ll want the best service in the industry and a partner you can really trust. 

Do you find yourself in this spot right now?  Call us at 714-701-0207.  Curious about what other people have said about us?  Visit our Yelp! page.  https://www.yelp.com/biz/SERVPRO-of-yorba-linda-brea-anaheim