If you have a fire or water emergency, please call us now at (888) 650-0013

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration
1-888-650-0013

Homeowner Trusts SERVPRO with Their Home

6/12/2015 (Permalink)

When your home is affected with water damage, the last thing you want to do is put off the professional clean up. This, however, can often be hard to schedule when homeowners have to be at work. For these situations, SERVPRO of Yorba Linda/Brea has a few options. First, we can work only after hours to ensure that the homeowner is present and comfortable with the situation. Our other option is that the homeowner trusts us with the key and we get the job done even quicker.

For one homeowner in Los Alamitos, they did the latter. The homeowner actually lived in Yorba Linda, but the home in question was occupied by tenants in Los Alamitos. The tenants noticed one morning that there was a giant puddle of water in their upstairs bathroom, coming from the bathtub. The tenant called the homeowner, who knew exactly who to call: SERVPRO of Yorba Linda/Brea.

We sent out our Production Manager, Chris Trejo, to the job immediately. He found that the water from the upstairs bathroom had dripped down through the floor into the ceiling and drywall in the garage below. We told the tenants we could start the project right away, but both the tenant and the homeowner worked through the day and could not be there to supervise our technicians.

That’s when the tenant and homeowner came to an agreement: the technicians were trustworthy and honest, and would be able to be left in the home to do some of the work. We started work the next day. What we could not finish while the tenants were at work, we finished after hours in order to get the job done as soon as possible. We were able to dry all the tile in the bathroom in place and only had to remove a small amount of drywall in the garage.

The homeowner and tenant were both so pleased with the work that SERVPRO of Yorba Linda/Brea provided. The homeowner in particular assured us they would be referring us to other homeowners.

Other News

View Recent Posts