Slab Leak Damages Placentia Home

5/11/2015 (Permalink)

Slab leaks are always a tough loss when it comes to water damage. A slab leak is when a pipe underneath the house cracks or breaks and water leaks up from underneath. Because it is a pipe that is not easily accessed, sometimes the damage is not noticed until it is already too late. When it comes to slab leaks, we often see a huge amount of damage underneath the house by the time we get there.

For one specific home in Placentia, they noticed their carpet was wet in their living and dining room. The homeowner did not know what the cause was, and thought something had been leaking in her kitchen into the other two rooms. She called a plumber, who came out and identified the source of the leak as a slab leak. He was able to turn off the water and fix the pipe, but recommended she get the water damage removed professionally.

The homeowner hopped online and did a quick Google search for the best water damage companies in the area. Overwhelmingly, she saw SERVPRO of Yorba Linda/Brea had the best reviews. We know when we receive a water damage call that time is of the essence, so when we received her call we headed out there immediately.

Our Production Manager, Chris Trejo, was the first one there. He scoped out the damage and recommended we have our technicians out there that same day to start the process. He called out the rest of the team and they got to work immediately. We lifted the carpets and pads in both the rooms and unfortunately even had to remove some of the drywall in each room. The homeowner trusted us though, and knew we would get the job done right.

She was very pleased with the overall service in her home. When she filled out our survey, she gave us a perfect score across the board!