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Water and Mold are found in a Yorba Linda, CA Home

9/26/2014 (Permalink)

Water and Mold are found in a Yorba Linda, CA Home

A customer recently had a toilet leak in his upstairs bathroom that led to water damage in the downstairs bathroom as well.  When the leak first occurred, he called a plumber to have the toilet looked at and fixed.  The plumber removed a small section of the ceiling in the downstairs bathroom to repair the leak.  When he did so, he noticed a small area with visible mold that had begun growing due to the leak.  It was at this point that the customer realized he needed to call the water removal heroes at SERVPRO of Yorba Linda/Brea.

When our crew arrived, they noticed there was moisture and mold on the bathroom ceiling.  The owner of the property was concerned about liability issues and wanted us to complete the water removal process as quickly as possible to ensure the mold did not spread and harm her tenants.  Our customer, the tenant, was concerned about the amount of time it would take for the water removal process because he had a family event scheduled at the home that weekend, and he and his guests needed access to the bathroom.  We ensured them both that the process would be done as quickly as possible and that we would start immediately.  

We began by removing the affected area of the ceiling and cleaning up the area with a biocide to kill the harmful, health hazardous mold that was growing.  We were able to almost finish the job before the tenant’s event, but his guests never knew we weren’t done.  Before they arrived, we removed all of our drying equipment to open up access to the bathroom for the guests.  When the event was over, we set everything back up to continue with the end of our water removal process.  

The customer was thrilled with our ability to work around his event and his schedule.  He was happy with our superior work and was thankful we were able to remove the mold from his home.

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