SERVPRO of Yorba Linda/Brea Helps Homeowner After Normal Business Hours

12/8/2016 (Permalink)

At SERVPRO of Yorba Linda/Brea, we understand that water damage can come and damage your home at any time and day of the week. Whether it’s a Saturday morning or a Monday night, water damage is most often unexpected and unwanted by homeowners. While many water damage remediation companies only operate during usual business hours, SERVPRO of Yorba Linda/Brea is different. In order to help and respond to our customers’ needs as soon as possible, we are open every hour of every day of the week. No matter what time of day it is, our team will be at your house to remove the water damage in no time at all.

We recently received a call from a homeowner in Chino Hills, who happened to call on a Saturday evening for help. Homeowner explained to our call center that she had discovered leaking water from her toilet, which ended up causing water damage to multiple rooms. Not sure how to clean up the damage on her own, the homeowner decided to contact a water damage remediation company that was open 24/7: SERVPRO of Yorba Linda/Brea.

As soon as we got off the phone with the homeowner, we sent our Project Manager, Felipe Saldana, out to inspect the damage done to the home. After taking a look around, Felipe detected water damage in the bathroom, hallway, closet and dining room. He knew that this SERVPRO of Yorba Linda/Brea would be able to remove the water damage, so he called our Crew Chief, Jose Martinez, and asked him to create a remediation plan. 

With a plan in place, the rest of our crew made their way over to the house to begin the cleanup process. In the bedroom, we had to float the carpet and remove some of the walls. In the hallway, we removed the laminate flooring, but were able to dry the walls in place. As for the bathroom, our team removed the vinyl flooring and some of the walls. We also removed some of the ceiling in the dining room. To make sure everything was completely dry, our team set up drying equipment in all of the affected areas of the house. 

The homeowner was very pleased with our end results. She appreciated how fast our response time was and our ability to remove every sign of water damage in the home. We were happy to help!