Brea, CA Home Owner Learns Fire and Smoke Damage No Challenge for SERVPRO of Yorba Linda/ Brea.

8/5/2019 (Permalink)

This photo shows the smoke damage Ms. Hutton experienced from the. master bedroom fire.

Recently, a home owner in Brea, CA learned that fire and smoke damage is no challenge for our expert restoration team at SERVPRO of Yorba Linda/ Brea. 

On a recent, warm evening this past spring, Elizabeth Hutton, a Brea, CA homeowner had lit a candle and left it on the windowsill in her master bedroom.  There was a gentle breeze that evening, and Ms. Hutton had decided to freshen up the house by letting the wind drift through the home.  For a little ‘atmosphere’, she decided to light a few candles, rather than use the electrical lighting.  She sat in her recliner by the window and read her book, while classical music played in the background.

Briefly, she left the room to get a glass of cold water.  She might have been away for as little as 5 minutes, but that five minutes was all it took. When she returned, she found her drapes had ignited and there was already some damage on the walls and on the carpeting underneath the window.  She acted quickly by filling a plastic bucket in her master bath with water and used it to douse the flames. 

The same evening, she called her insurance company and the adjuster advised her to call us.  We were able to have a Project Manager at her door within forty-five minutes, despite the late hour. 

When Jonathan Arcila arrived, he first took time to help calm the home owner.  He achieved this mostly by showing his command of the situation, deep level of expertise in fire and smoke restoration, and being able to easily answer a number of pressing questions Ms. Hutton needed to ask.  It was agreed that restoration would start in the morning and we had our team at her door by 8 a.m.

They set to work removing the fire damage and worked quickly and efficiently. In no time at all, the team had removed the damage from the walls and was working on the small portion of the floor. Then, a short time later, they had completed the project, and the homeowner couldn’t believe they worked that fast and still produced such professional and excellent work. She was thankful she did not have to live with the fire damage for long and was grateful to SERVPRO of Yorba Linda/Brea for all of our hard work.