A Home Is More than Just a House: SERVPRO Yorba Linda/ Brea Water Damage Restoration Helped Save One Family’s Memories.

6/28/2018 (Permalink)

Meet Edgar Orozco. He's just one of the heroes at SERVPRO Yorba Linda/ Brea. He recently helped Mrs. Lincoln save her most precious memories.

Mrs. Lincoln was beside herself.  Her home in Norwalk, CA, where she’d lived all her life, had just experienced water damage.  This is a difficult situation for anyone.  But when the home you’ve lived out all your eighty-seven years in, when it’s the home your parents first purchased in 1910, so much more is at stake!

Good thing that her insurance adjuster sent her to SERVPRO Yorba Linda/ Brea.  We’ve been helping customers for over fifteen years with water damage restoration, fire damage restoration, mold remediation and much more.  We also work with commercial clients when these disasters impact their businesses.

This was more than a home.  This was a museum and a testament to her family.  Souvenirs of a lifetime lay everywhere.  Every corner of that home held a story and a special memory for Mrs. Lincoln.

We understood the sense of urgency that she was experiencing, and we dispatched a field technician who arrived just a short time later.  We know that when our customers call, they need service NOW.  We know that the shortest distance between anxiety and worry to peace and confidence is a patient, well-informed, empathetic and skilled SERVPRO field technician.  Edgar took the time Mrs. Lincoln needed to explain how SERVPRO was going to restore her home to a state where she’d forget it had ever even happened.  We also let her know we’d take care of her home and everything in it just as if it were our own. 

Our first step was to moisture map the entire home.  We discovered that 100% of the walls in her home were wet.  So were the kitchen cabinets.  In normal circumstances, our protocol would be to remove the drywall from the floor and up about two to four feet.  In this case, however, Mrs. Lincoln wanted to keep the house as original as possible.  So, we had to dry the entire house ‘in place’, which was very difficult and took about four weeks.

To make things a bit more interesting, her museum house had a museum electrical system, too.  So we wouldn’t overload her breaker box, we installed a spider box and carefully dried each room with just the minimum amount of electrical load.  Eventually, we fully restored her home.

SERVPRO Yorba Linda/ Brea is the #1 SERVPRO franchise in California.  We’ve gotten here by our devotion to several important company values that every one of our employees is taught and is expected to demonstrate at all times.  These include

Urgency:  We’re there when disaster strikes, and you need us now.

Cleanliness:  We are committed to restoring safety and health to our customer’s homes and businesses, giving you peace of mind.

Knowledge:  Our training and experience instills trust and confidence.

Integrity:  Faithful execution of our commitments.  Our word is our bond.

Relationships:  Earning your trust at every opportunity through compassion, fairness and excellence.

Consistency:   We’re only as good as our last job.   Our high standards set your expectations.

We hope you never experience a disaster like Mrs. Lincoln did.  But if you do, we hope you’ll call SERVPRO Yorba Linda/ Brea.  We’ll make you feel like it never even happened.  Need help now?  Call us at 714-701-0207.  Curious about what other people have said about us?  Visit our Yelp! page.  https://www.yelp.com/biz/SERVPRO-of-yorba-linda-brea-anaheim