Copper Pipe Floods a Brea Building

8/7/2014 (Permalink)

There are times when a leak goes unnoticed, slowly causing damage as it drips out water. But other times, a leak can cause rapid flooding and an emergency situation.  Over the weekend, a commercial property owner in Brea, CA urgently called SERVPRO of Yorba Linda/Brea, a flood restoration company, with an emergency water damage situation.  A leak in a copper pipe had quickly flooded the business, causing damage to the lobby, multiple offices, a hallway, and two of their bathrooms.  While many companies would be unavailable on a Saturday, SERVPRO of Yorba Linda/Brea responded promptly to this customer’s urgent need.  A crew was quickly mobilized to the building and worked tirelessly throughout the weekend to soak up the mess that the flood left behind. 

In this situation, it was important for the damage to be taken care of immediately due to the potential for mold growth.  This property owner needed to protect his property and the people who do business there.  The goal of the restoration performed by SERVPRO of Yorba Linda/Brea was to be sure that the customer could resume normal business on Monday—as though the water damage had never even occurred.

When the cleanup was complete, the customer was extremely impressed with the timeliness and superior work performed by our crew.  It does not matter if a leak causes flooding on a Wednesday or a Saturday; SERVPRO of Yorba Linda/Brea will respond after hours or on weekends to show our customers that they and their property are a priority.  We want customers to feel at ease knowing their property will be returned to its pre-damaged state in a short amount of time.  This property owner was assured of these values and commitments and was saved by a few of SERVPRO of Yorba Linda/Brea’s “heroes” who offered a quick response with quality workmanship.  This customer also commended our crew on their excellent communication throughout the flood remediation process.