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A Leak in the Master Bathroom Floods Home with Water Damage

5/16/2016 (Permalink)

The master bedroom of a home is supposed to be a peaceful place for homeowners; where they go to relax and sleep. But that is very hard to do when that area has been hit by water damage. If your master bedroom shows any signs of water damage, call SERVPRO of Yorba Linda/Brea right away. We can take care of all your water damage and mold remediation needs. And the sooner you call, the easier we can remove the water damage. 

We recently had a homeowner call us after she noticed water leaking from the master bathroom into her master bedroom. She knew that there was a lot of damage, but her first response was not to call SERVPRO of Yorba Linda/Brea. In fact, she was a bit apprehensive to call us because she didn’t know if her insurance company would cover the costs. But she knew that she couldn’t do the cleanup by herself, so she gave us a call. 

After speaking with the homeowner, she let our call center staff know her concerns about the cost and originally only asked for a quote for renting our drying equipment. But we told her that we would come out to her home and provide a free estimate. She agreed and we then sent our Project Manager, Uriel Valencia, out to provide an initial inspection. 

Uriel noticed that some of the carpet would need to be removed and they would need to place some drying equipment. After hearing about the severity of the damage, the homeowner finally called her insurance agent and they let her know that they would cover all of the costs attached to the water damage! Relieved, she gave us the green light to get to work. We removed some carpet in the master bedroom and master bathroom. We did some asbestos testing and it fortunately came back negative, so we then placed dehumidifiers in the room. 

The homeowner was very happy with our results. She was very pleased with our professionalism and willingness to provide her the best customer service. We at SERVPRO of Yorba Linda/Brea are happy that her home is back to normal!  

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